Initial commit
This commit is contained in:
gustavooth
+648
@@ -0,0 +1,648 @@
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<?php
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namespace FluentCrm\App\Services\ExternalIntegrations\MailComplaince;
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use FluentCrm\App\Hooks\Handlers\ExternalPages;
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use FluentCrm\App\Services\Helper;
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use FluentCrm\Framework\Support\Arr;
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class Webhook
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{
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/**
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* @param $serviceName
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* @param $request \FluentCrm\Framework\Http\Request\Request
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*/
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public function handle($serviceName, $request)
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{
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$method = 'handle' . ucfirst(strtolower($serviceName));
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if (method_exists($this, $method)) {
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return $this->{$method}($request);
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}
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return null;
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}
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/**
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* @param $request \FluentCrm\Framework\Http\Request\Request
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*/
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private function handleMailgun($request)
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{
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$payload = $this->resolvePayload($request, []);
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$eventData = Arr::get($payload, 'event-data', []);
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if (!$eventData) {
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// Fallback: try reading from request params directly
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$eventData = $request->get('event-data', []);
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}
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if (!$eventData) {
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return false;
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}
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$event = Arr::get($eventData, 'event');
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$catchEvents = ['failed', 'unsubscribed', 'complained'];
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if (!in_array($event, $catchEvents)) {
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return false;
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}
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$recipientEmail = Arr::get($eventData, 'recipient');
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if (!$recipientEmail) {
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return false;
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}
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$externalPages = new ExternalPages();
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// For failed events, check severity to distinguish soft vs hard bounce
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if ($event == 'failed') {
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$severity = Arr::get($eventData, 'severity', 'permanent');
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if ($severity == 'temporary') {
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$description = Arr::get($eventData, 'delivery-status.message', '');
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if (!$description) {
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$description = Arr::get($eventData, 'delivery-status.description', '');
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}
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return $externalPages->recordSoftBounce([
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'email' => $recipientEmail,
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'reason' => __('Soft bounce was set by Mailgun webhook API.', 'fluent-crm') . ' ' . $description . __(' Recorded at: ', 'fluent-crm') . current_time('mysql')
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]);
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}
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}
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$newStatus = 'bounced';
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if ($event == 'complained') {
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$newStatus = 'complained';
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} else if ($event == 'unsubscribed') {
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$newStatus = 'unsubscribed';
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}
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$unsubscribeData = [
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'email' => $recipientEmail,
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'reason' => $newStatus . __(' was set by Mailgun webhook API with event name: ', 'fluent-crm') . $event . __(' at ', 'fluent-crm') . current_time('mysql'),
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'status' => $newStatus
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];
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return $externalPages->recordUnsubscribe($unsubscribeData);
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}
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/**
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* @param $request \FluentCrm\Framework\Http\Request\Request
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* @return boolean
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*/
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private function handleSendgrid($request)
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{
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$events = $this->resolvePayload($request, []);
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if (!$events || !count($events)) {
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return false;
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}
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$externalPages = new ExternalPages();
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$processed = false;
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foreach ($events as $event) {
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if (!is_array($event)) {
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continue;
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}
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$eventName = Arr::get($event, 'event');
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$email = Arr::get($event, 'email');
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if (!$email || !in_array($eventName, ['dropped', 'bounce', 'spamreport', 'unsubscribe'])) {
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continue;
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}
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if ($eventName == 'unsubscribe') {
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$externalPages->recordUnsubscribe([
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'email' => $email,
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'reason' => __('unsubscribed status was set from SendGrid Webhook API.', 'fluent-crm') . __(' Recorded at: ', 'fluent-crm') . current_time('mysql'),
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'status' => 'unsubscribed'
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]);
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$processed = true;
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continue;
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}
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if ($eventName == 'spamreport') {
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$externalPages->recordUnsubscribe([
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'email' => $email,
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'reason' => __('complained status was set from SendGrid Webhook API.', 'fluent-crm') . __(' Recorded at: ', 'fluent-crm') . current_time('mysql'),
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'status' => 'complained'
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]);
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$processed = true;
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continue;
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}
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// bounce or dropped — check type field for soft vs hard bounce
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$bounceType = Arr::get($event, 'type', 'bounce');
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$reason = Arr::get($event, 'reason', '');
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if ($bounceType == 'blocked') {
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$externalPages->recordSoftBounce([
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'email' => $email,
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'reason' => __('Soft bounce from SendGrid Webhook API. Reason: ', 'fluent-crm') . $reason . __(' Recorded at: ', 'fluent-crm') . current_time('mysql')
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]);
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} else {
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$externalPages->recordUnsubscribe([
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'email' => $email,
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'reason' => __('bounced status was set from SendGrid Webhook API. Reason: ', 'fluent-crm') . $reason . __(' Recorded at: ', 'fluent-crm') . current_time('mysql'),
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'status' => 'bounced'
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]);
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}
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$processed = true;
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}
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return $processed;
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}
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/**
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* @param $request \FluentCrm\Framework\Http\Request\Request
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* @return boolean
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*/
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private function handlePepipost($request)
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{
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$events = $this->resolvePayload($request, []);
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if (!$events || !count($events)) {
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return false;
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}
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$externalPages = new ExternalPages();
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$processed = false;
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foreach ($events as $event) {
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if (!is_array($event)) {
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continue;
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}
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$eventName = Arr::get($event, 'EVENT');
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if (!in_array($eventName, ['bounced', 'invalid', 'spam', 'unsubscribed'])) {
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continue;
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}
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$newStatus = 'bounced';
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if ($eventName == 'unsubscribed') {
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$newStatus = 'unsubscribed';
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} else if ($eventName == 'spam') {
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$newStatus = 'complained';
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}
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$reason = $newStatus . __(' status was set from Pepipost Webhook API. Reason: ', 'fluent-crm') . Arr::get($event, 'BOUNCE_TYPE') . __(' Recorded at: ', 'fluent-crm') . current_time('mysql');
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if ($sourceResponse = Arr::get($event, 'RESPONSE')) {
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$reason = $sourceResponse;
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}
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$email = Arr::get($event, 'EMAIL');
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if ($email) {
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$externalPages->recordUnsubscribe([
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'email' => $email,
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'reason' => $reason,
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'status' => $newStatus
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]);
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$processed = true;
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}
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}
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return $processed;
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}
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/**
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* @param $request \FluentCrm\Framework\Http\Request\Request
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* @return boolean
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*/
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private function handleSparkpost($request)
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{
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$events = $this->resolvePayload($request, []);
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if (!$events || !count($events)) {
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return false;
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}
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$externalPages = new ExternalPages();
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$processed = false;
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// SparkPost hard bounce classes: 10 (Invalid Recipient), 25 (Admin Failure),
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// 30 (Generic Bounce: No RCPT), 90 (Unsubscribe)
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$hardBounceClasses = [10, 25, 30, 90];
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foreach ($events as $eventWrapper) {
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if (!is_array($eventWrapper)) {
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continue;
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}
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// SparkPost wraps events in msys.message_event or msys.unsubscribe_event
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$event = Arr::get($eventWrapper, 'msys.message_event');
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if (!$event || !is_array($event)) {
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$event = Arr::get($eventWrapper, 'msys.unsubscribe_event');
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}
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if (!$event || !is_array($event)) {
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continue;
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}
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$eventName = Arr::get($event, 'type');
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if (!in_array($eventName, ['bounce', 'out_of_band', 'spam_complaint', 'link_unsubscribe', 'list_unsubscribe'])) {
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continue;
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}
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$email = Arr::get($event, 'rcpt_to');
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if (!$email) {
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continue;
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}
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$reason = Arr::get($event, 'raw_reason', '');
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if (!$reason) {
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$reason = $eventName . __(' status was set from SparkPost Webhook API.', 'fluent-crm') . __(' Recorded at: ', 'fluent-crm') . current_time('mysql');
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}
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// Both bounce and out_of_band events carry bounce_class
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if (in_array($eventName, ['bounce', 'out_of_band'])) {
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$bounceClass = (int)Arr::get($event, 'bounce_class', 0);
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if (!in_array($bounceClass, $hardBounceClasses)) {
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$externalPages->recordSoftBounce([
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'email' => $email,
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'reason' => $reason
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]);
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$processed = true;
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continue;
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}
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}
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$newStatus = 'bounced';
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if (in_array($eventName, ['link_unsubscribe', 'list_unsubscribe'])) {
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$newStatus = 'unsubscribed';
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} else if ($eventName == 'spam_complaint') {
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$newStatus = 'complained';
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}
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$externalPages->recordUnsubscribe([
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'email' => $email,
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'reason' => $reason,
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'status' => $newStatus
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]);
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$processed = true;
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}
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return $processed;
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}
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/**
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* @param $request \FluentCrm\Framework\Http\Request\Request
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* @return boolean
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*/
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private function handlePostmark($request)
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{
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$event = $this->resolvePayload($request, []);
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if (!$event || !is_array($event)) {
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return false;
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}
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$eventName = Arr::get($event, 'RecordType');
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if (!in_array($eventName, ['Bounce', 'SpamComplaint'])) {
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return false;
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}
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$email = Arr::get($event, 'Email');
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if (!$email) {
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return false;
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}
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$reason = Arr::get($event, 'Description', '');
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if (!$reason) {
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$reason = $eventName . __(' status was set from Postmark Webhook API.', 'fluent-crm') . __(' Recorded at: ', 'fluent-crm') . current_time('mysql');
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}
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$externalPages = new ExternalPages();
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if ($eventName == 'SpamComplaint') {
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return $externalPages->recordUnsubscribe([
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'email' => $email,
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'reason' => $reason,
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'status' => 'complained'
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]);
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}
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// For Bounce events, check Type to distinguish soft vs hard
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$bounceType = Arr::get($event, 'Type', '');
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if ($bounceType == 'SoftBounce' || $bounceType == 'Transient') {
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return $externalPages->recordSoftBounce([
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'email' => $email,
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'reason' => $reason
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]);
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}
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return $externalPages->recordUnsubscribe([
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'email' => $email,
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'reason' => $reason,
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'status' => 'bounced'
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]);
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}
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private function handleElasticemail($request)
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{
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$status = strtolower($request->get('status'));
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$processStatuses = [
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'error',
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'abusereport',
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'unsubscribed'
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];
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if (!in_array($status, $processStatuses)) {
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return [
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'message' => 'unknown_status'
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];
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}
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$email = $request->get('to');
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if (!$email) {
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return false;
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}
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$externalPages = new ExternalPages();
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$softBounceCategories = [
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'AccountProblem',
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'Throttled',
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'SPFProblem',
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'Timeout',
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'ConnectionProblem',
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'GreyListed',
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'WhitelistingProblem',
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'CodeError'
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];
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$category = $request->get('category', 'unknown');
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if ($status == 'error') {
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if (in_array($category, $softBounceCategories)) {
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return $externalPages->recordSoftBounce([
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'email' => $email,
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'reason' => __('Soft bounce from ElasticEmail Webhook API. Category: ', 'fluent-crm') . $category . __(' Recorded at: ', 'fluent-crm') . current_time('mysql')
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]);
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}
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return $externalPages->recordUnsubscribe([
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'email' => $email,
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'reason' => __('bounced status was set from ElasticEmail Webhook API. Category: ', 'fluent-crm') . $category . __(' Recorded at: ', 'fluent-crm') . current_time('mysql'),
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'status' => 'bounced'
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]);
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}
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if ($status == 'abusereport') {
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return $externalPages->recordUnsubscribe([
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'email' => $email,
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'reason' => __('complained status was set from ElasticEmail Webhook API.', 'fluent-crm') . __(' Recorded at: ', 'fluent-crm') . current_time('mysql'),
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'status' => 'complained'
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]);
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}
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// unsubscribed
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return $externalPages->recordUnsubscribe([
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'email' => $email,
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'reason' => __('unsubscribed status was set from ElasticEmail Webhook API.', 'fluent-crm') . __(' Recorded at: ', 'fluent-crm') . current_time('mysql'),
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'status' => 'unsubscribed'
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]);
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}
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private function handlePostalserver($request)
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{
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$event = strtolower($request->get('event'));
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$processStatuses = [
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'messagebounced',
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'messagedeliveryfailed',
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'messagedelayed'
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];
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if (!in_array($event, $processStatuses)) {
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return false;
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}
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$payload = $request->get('payload');
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if (!$payload || !is_array($payload)) {
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return false;
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}
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$externalPages = new ExternalPages();
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if ($event == 'messagedeliveryfailed') {
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$payloadStatus = Arr::get($payload, 'status');
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$toEmail = Arr::get($payload, 'message.to');
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$reason = Arr::get($payload, 'details', 'Unknown Reason');
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if (!$toEmail || !is_email($toEmail)) {
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return false;
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}
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// SoftFail → record as soft bounce
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if ($payloadStatus != 'HardFail') {
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return $externalPages->recordSoftBounce([
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'email' => $toEmail,
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'reason' => __('Soft bounce from PostalServer. Reason: ', 'fluent-crm') . $reason . __(' Recorded at: ', 'fluent-crm') . current_time('mysql')
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]);
|
||||
}
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return $externalPages->recordUnsubscribe([
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'email' => $toEmail,
|
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'reason' => $reason,
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'status' => 'bounced'
|
||||
]);
|
||||
}
|
||||
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if ($event == 'messagedelayed') {
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$toEmail = Arr::get($payload, 'message.to');
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$reason = Arr::get($payload, 'details', 'Unknown Reason');
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||||
|
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if (!$toEmail || !is_email($toEmail)) {
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return false;
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||||
}
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|
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return $externalPages->recordSoftBounce([
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'email' => $toEmail,
|
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'reason' => __('Soft bounce (delayed) from PostalServer. Reason: ', 'fluent-crm') . $reason . __(' Recorded at: ', 'fluent-crm') . current_time('mysql')
|
||||
]);
|
||||
}
|
||||
|
||||
// messagebounced — use original_message.to (not bounce.to which is the return-path)
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$toEmail = Arr::get($payload, 'original_message.to');
|
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if (!$toEmail || !is_email($toEmail)) {
|
||||
return false;
|
||||
}
|
||||
|
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$reason = __('Bounce notification received from PostalServer.', 'fluent-crm') . __(' Recorded at: ', 'fluent-crm') . current_time('mysql');
|
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return $externalPages->recordUnsubscribe([
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'email' => $toEmail,
|
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'reason' => $reason,
|
||||
'status' => 'bounced'
|
||||
]);
|
||||
}
|
||||
|
||||
private function handleSmtp2go($request)
|
||||
{
|
||||
$event = strtolower($request->get('event'));
|
||||
|
||||
$processStatuses = [
|
||||
'bounce',
|
||||
'spam',
|
||||
'unsubscribe'
|
||||
];
|
||||
|
||||
if (!in_array($event, $processStatuses)) {
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||||
return false;
|
||||
}
|
||||
|
||||
$toEmail = $request->get('rcpt');
|
||||
if (!$toEmail || !is_email($toEmail)) {
|
||||
return false;
|
||||
}
|
||||
|
||||
$reason = sanitize_textarea_field($request->get('message', 'Unknown Reason'));
|
||||
$externalPages = new ExternalPages();
|
||||
|
||||
if ($event == 'bounce') {
|
||||
$bounceType = $request->get('bounce');
|
||||
if ($bounceType == 'soft') {
|
||||
return $externalPages->recordSoftBounce([
|
||||
'email' => $toEmail,
|
||||
'reason' => __('Soft bounce from SMTP2GO Webhook API. Reason: ', 'fluent-crm') . $reason . __(' Recorded at: ', 'fluent-crm') . current_time('mysql')
|
||||
]);
|
||||
}
|
||||
}
|
||||
|
||||
$newStatus = 'bounced';
|
||||
if ($event == 'unsubscribe') {
|
||||
$newStatus = 'unsubscribed';
|
||||
} else if ($event == 'spam') {
|
||||
$newStatus = 'complained';
|
||||
}
|
||||
|
||||
return $externalPages->recordUnsubscribe([
|
||||
'email' => $toEmail,
|
||||
'reason' => $reason,
|
||||
'status' => $newStatus
|
||||
]);
|
||||
}
|
||||
|
||||
/**
|
||||
* @param $request \FluentCrm\Framework\Http\Request\Request
|
||||
* @return boolean
|
||||
*/
|
||||
private function handleBrevo($request)
|
||||
{
|
||||
$event = $this->resolvePayload($request, []);
|
||||
|
||||
if (!$event || !count($event)) {
|
||||
return false;
|
||||
}
|
||||
|
||||
$eventName = Arr::get($event, 'event');
|
||||
if (!in_array($eventName, ['soft_bounce', 'hard_bounce', 'invalid', 'invalid_email', 'spam', 'error', 'blocked', 'deferred', 'unsubscribe', 'unsubscribed'])) {
|
||||
return false;
|
||||
}
|
||||
|
||||
$email = Arr::get($event, 'email');
|
||||
if (!$email) {
|
||||
return false;
|
||||
}
|
||||
|
||||
$externalPages = new ExternalPages();
|
||||
$reason = Arr::get($event, 'reason', '');
|
||||
|
||||
// Soft bounces and deferred deliveries should be tracked separately
|
||||
if (in_array($eventName, ['soft_bounce', 'deferred'])) {
|
||||
$reasonPrefix = $eventName === 'deferred'
|
||||
? __('Deferred delivery from Brevo Webhook API. Reason: ', 'fluent-crm')
|
||||
: __('Soft bounce from Brevo Webhook API. Reason: ', 'fluent-crm');
|
||||
return $externalPages->recordSoftBounce([
|
||||
'email' => $email,
|
||||
'reason' => $reasonPrefix . $reason . __(' Recorded at: ', 'fluent-crm') . current_time('mysql')
|
||||
]);
|
||||
}
|
||||
|
||||
$newStatus = 'bounced';
|
||||
if (in_array($eventName, ['unsubscribe', 'unsubscribed'])) {
|
||||
$newStatus = 'unsubscribed';
|
||||
} else if ($eventName == 'spam') {
|
||||
$newStatus = 'complained';
|
||||
}
|
||||
// hard_bounce, invalid, invalid_email, error, blocked → bounced
|
||||
|
||||
return $externalPages->recordUnsubscribe([
|
||||
'email' => $email,
|
||||
'reason' => $newStatus . __(' status was set from Brevo Webhook API. Reason: ', 'fluent-crm') . $reason . __(' Recorded at: ', 'fluent-crm') . current_time('mysql'),
|
||||
'status' => $newStatus
|
||||
]);
|
||||
}
|
||||
|
||||
private function handleTosend($request)
|
||||
{
|
||||
$event = $this->resolvePayload($request, []);
|
||||
|
||||
if (!$event || !is_array($event)) {
|
||||
return false;
|
||||
}
|
||||
|
||||
$eventType = Arr::get($event, 'type');
|
||||
if (!in_array($eventType, ['bounce', 'complaint'])) {
|
||||
return false;
|
||||
}
|
||||
|
||||
$email = Arr::get($event, 'email');
|
||||
if (!$email) {
|
||||
return false;
|
||||
}
|
||||
|
||||
$externalPages = new ExternalPages();
|
||||
|
||||
if ($eventType == 'complaint') {
|
||||
return $externalPages->recordUnsubscribe([
|
||||
'email' => $email,
|
||||
'reason' => __('Complaint received from ToSend Webhook API.', 'fluent-crm') . __(' Recorded at: ', 'fluent-crm') . current_time('mysql'),
|
||||
'status' => 'complained'
|
||||
]);
|
||||
}
|
||||
|
||||
// Bounce event — check is_hard_bounce flag
|
||||
$reason = Arr::get($event, 'reason', 'Unknown');
|
||||
$isHardBounce = Arr::get($event, 'is_hard_bounce', false);
|
||||
|
||||
// Sender-fault bounces (our content/message, not the recipient's mailbox) —
|
||||
// do NOT penalise the subscriber. Prefer the explicit `sender_fault` flag;
|
||||
// fall back to `bounce_sub_type` for older payloads.
|
||||
$senderFaultSubTypes = ['MessageTooLarge', 'ContentRejected', 'AttachmentRejected'];
|
||||
$isSenderFault = (bool) Arr::get($event, 'sender_fault', false)
|
||||
|| (!$isHardBounce && in_array(Arr::get($event, 'bounce_sub_type'), $senderFaultSubTypes, true));
|
||||
|
||||
if ($isSenderFault) {
|
||||
return true;
|
||||
}
|
||||
|
||||
if (!$isHardBounce) {
|
||||
return $externalPages->recordSoftBounce([
|
||||
'email' => $email,
|
||||
'reason' => __('Soft bounce from ToSend Webhook API. Reason: ', 'fluent-crm') . $reason . __(' Recorded at: ', 'fluent-crm') . current_time('mysql')
|
||||
]);
|
||||
}
|
||||
|
||||
return $externalPages->recordUnsubscribe([
|
||||
'email' => $email,
|
||||
'reason' => __('Hard bounce from ToSend Webhook API. Reason: ', 'fluent-crm') . $reason . __(' Recorded at: ', 'fluent-crm') . current_time('mysql'),
|
||||
'status' => 'bounced'
|
||||
]);
|
||||
}
|
||||
|
||||
private function resolvePayload($request, $default = [])
|
||||
{
|
||||
$contentPayload = Helper::parseArrayOrJson($request->getContent(), []);
|
||||
|
||||
if ($contentPayload) {
|
||||
return $contentPayload;
|
||||
}
|
||||
|
||||
return Helper::parseArrayOrJson($request->get(), $default);
|
||||
}
|
||||
}
|
||||
Reference in New Issue
Block a user